Payment Policy

Secure Payments at Winslet Wardrobe

We want paying for your order to be as simple and safe as the rest of your shopping experience. This page explains which payment methods we accept, when you are charged, and how your payment information is protected.

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Accepted Payment Methods

You can pay securely at Winslet Wardrobe using the following methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

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Currency

All prices on our website are displayed and charged in GBP (£).

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Total Price & No Hidden Fees

All prices shown on our website include VAT. The price displayed on the product page is the full product price, and shipping is free on all orders. The total shown at checkout is the exact and final amount that will be charged — there are no additional fees, surcharges, customs duties, or import taxes added during or after checkout.

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When You Are Charged

Your payment method is charged at the time your order is placed. Once your payment is confirmed, you will receive an order confirmation email with your order number and a summary of your purchase.

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Payment Security

All transactions are processed through a secure, encrypted (SSL) payment gateway that is PCI DSS compliant. In line with European payment regulations (PSD2), payments may require Strong Customer Authentication, such as a confirmation via your banking app or a one-time code. Your full payment details are handled exclusively by our payment processors and are never stored on our servers.

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Billing Statement

Charges from your order will appear on your bank or card statement as WINSLET WARDROBE.

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Failed or Declined Payments

If your payment is declined, no order will be created and you will not be charged. Please verify your payment details or try an alternative payment method. If the problem persists, contact your bank or reach out to us at info@winsletwardrobe.com and we will be happy to help.

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Vouchers & Discount Codes

Promotional vouchers and discount codes can be used once per order, cannot be exchanged for cash, and are non-transferable, unless stated otherwise in the specific promotion.

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Fraud Prevention

To protect our customers, orders may be subject to verification checks. In rare cases, we may contact you to confirm order details before processing. Orders that cannot be verified may be cancelled and fully refunded.

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Refunds

Refunds are issued to the original payment method used at purchase, in accordance with our Return & Refund Policy. This includes refunds under your statutory right of withdrawal.

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Questions?

If you have any questions about payments or billing, we are here to help.

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Company Information